Information We Collect

We collect personal information from our customers through various means, including:

• Forms and Online Interactions: When you fill out forms on our website, contact us via email, or interact with us through our online platforms, we collect information such as your name, email address, phone number, and other details you provide.
• Service Requests: When you request our IT support and computer repair services, we may collect additional information necessary to fulfill your request, such as device details, location for onsite services, and specific issues you are experiencing.
• Remote Work: For remote services, we may collect information about your device and network to provide effective support.

How We Use Your Information

We use the information collected for the following purposes:

• Service Provision: To provide IT support and computer repair services, including diagnosing and resolving technical issues.
• Communication: To communicate with you about your service requests, appointments, and any other matters related to our services.
• Improvement: To improve our services and customer experience by analyzing feedback and service outcomes.
• Legal Compliance: To comply with legal requirements and regulations applicable to our business.

Sharing Your Information

We do not share your personal information with third parties unless:

• Required by Law: We are required to do so by law or legal process.
• Service Providers: We need to share information with third-party service providers who assist us in providing our services, under strict confidentiality agreements.
• Business Transfer: In the event of a merger, acquisition, or sale of our business assets, we may transfer your information to the new entity, ensuring that it adheres to similar privacy principles.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Physical Security: Secure storage of devices and documents containing personal information.
• Electronic Security: Use of encryption, firewalls, and secure communication protocols.
• Managerial Procedures: Strict access controls and training for our staff on data protection practices.

Your Rights

You have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccurate personal information.
• Deletion: Request deletion of your personal information, subject to legal and operational requirements.
• Opt-Out: Opt out of receiving communications from us, except for those necessary for service provision.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will ensure that the updated policy is accessible on our website

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