Tex’s Computer Repair

Legal: privacy policy

Privacy Policy

Last updated: November 2, 2026

At TCR Business Services LLC dba Tex’s Computer Repair, we are committed to protecting the privacy of our customers and ensuring that their personal information is handled with the utmost care and security. This privacy policy outlines how we collect, use, and protect the personal information of our customers, including those who visit our website, use our services, and interact with us in our shop, onsite, or remotely.

Information We Collect

We collect personal information from our customers through various means, including:

  • Forms and Online Interactions: When you fill out forms on our website, contact us via email, or interact with us through our online platforms, we collect information such as your name, email address, phone number, and other details you provide.
  • Service Requests: When you request our IT support and computer repair services, we may collect additional information necessary to fulfill your request, such as device details, location for onsite services, and specific issues you are experiencing.
  • Website Analytics: Our website uses Google Tag Manager and Google Analytics to show us how the site is used, such as which pages are viewed, how visitors found us, and which buttons get used, like call, text, email, booking, payment and social media links. We also record that a contact form was sent and which topic was picked, but not what you wrote.
  • Advertising Pixels: Our website may also use the Meta Pixel, a small piece of code from the company behind Facebook and Instagram. It tells Meta which pages were viewed and which of those same buttons were used, so we can measure our ads and show them to people who have visited our site. If you are signed in to Facebook or Instagram, Meta may connect this to your account.
  • Cookies: Cookies are small files your browser keeps. Some keep the site working, such as a shopping cart. Others let Google and Meta recognize a returning browser. You can block or delete cookies in your browser settings, and Google offers an opt-out add-on. To opt out of this information being used to target ads, open the ad settings in your Facebook or Instagram account, or use the advertising industry opt-out page. If you use the contrast or text size buttons, this site stores a cookie in your browser to remember that choice until you close your browser, and it is not shared with anyone.
  • Online Store: If you use our online store, these tools also record which products were viewed, added to a cart and bought, with the order number and total, but not your name, address or card details.
  • Contact Form: When you send a message through our website, we keep a copy of it and your contact details in a private record with our web host and email it to ourselves, so we can reply and no message is lost.
  • Remote Work: For remote services, we may collect information about your device and network to provide effective support.

How We Use Your Information

We use the information collected for the following purposes:

  • Service Provision: To provide IT support and computer repair services, including diagnosing and resolving technical issues.
  • Communication: To communicate with you about your service requests, appointments, and any other matters related to our services.
  • Improvement: To improve our services and customer experience by analyzing feedback and service outcomes.
  • Legal Compliance: To comply with legal requirements and regulations applicable to our business.

Sharing Your Information

We do not share your personal information with third parties unless:

  • Required by Law: We are required to do so by law or legal process.
  • Service Providers: We need to share information with third-party service providers who assist us in providing our services, under strict confidentiality agreements.
  • Analytics and Advertising: Google and Meta receive the website activity described above through the tools on our site, and handle it under their own privacy policies. We do not give them the name, email address, phone number or message you send through our contact form.
  • Business Transfer: In the event of a merger, acquisition, or sale of our business assets, we may transfer your information to the new entity, ensuring that it adheres to similar privacy principles.

Data Security

We implement robust security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Physical Security: Secure storage of devices and documents containing personal information.
  • Electronic Security: Use of encryption, firewalls, and secure communication protocols.
  • Managerial Procedures: Strict access controls and training for our staff on data protection practices.

Your Rights

You have the right to:

  • Access: Request access to the personal information we hold about you.
  • Correction: Request correction of any inaccurate personal information.
  • Deletion: Request deletion of your personal information, subject to legal and operational requirements.
  • Opt-Out: Opt out of receiving communications from us, except for those necessary for service provision.

Policy Updates

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will ensure that the updated policy is accessible on our website.

Contact Us

If you have any questions or concerns about this privacy policy or our data protection practices, please contact us at Tex@TexTheTech.com.